Owner was rude, aggressive and insulting and shouted at my 7 year old making him cry. He had not been in a pet shop before and commented on the smell, I explained this was a normal pet shop smell. On purchasing a dog toy the owner proceeded to shout at my son. I calmly explained that he had never been in a pet shop before not to mention he was only 7. I did not get to finish my sentence as she screamed all over the top of me and got extremely personal ith her many insults. She then proceeded to march towards us in an aggressive manner waving her hands around. I also had my 5 year old daughter with me. It was very amusing that she told us we were rude and that we had insulted her after her appalling behaviour! Not a very nice person at all unfortunately.