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Complaint about Glenton coach tour by Mrs.Joyce Conway,

I am very annoyed and disappointed by my last coach tour by Glenton. The tour was on 23 rd December 2023 and it was to the Waterside hotel in Peterhead.It was tour No.GSPEWN5-GC Booking REF:T119205 1.No host/hostess 2.Three coach tours jammed together, 3.We paid £50.00 more than most of the other passengers 4.Our rooms were outside the main building and in a small annex. 5.We had to walk outside in the rain to get to the dining areas and reception. 6.We paid £419.00 which was a lot more than other passengers. As you know I have traveled many many times and this is the worse Christmas that I have many,many times with Glenton and this time I am most annoyed. 7.Most of us had our seat numbers changed 3 or four times and as I booked months in advance was very upset by this. 8.The driver was very surly and not at all helpfull. 9.We were picked up in Glasgow at 7.50 a.m.and did not get to the hotel till 5.30 p.m.

06/01/2024